Starbucks - Emporia

Sat 3/10/24 around noon. Not impressed. Coffee as always was good. The young man behind the counter (Conner? was smiley and friendly. We went inside for a black coffee and a small Frap. Yes, there was a line of cars in the drive through. However, we waited and waited and waited for our order. There was no one else inside, in front of us. The 4 “baristas” that were busy making drive through orders, never looked up, never said it’ll be a minute. No acknowledgement that we were waiting. After, maybe 8 minutes I asked if the drinks being made and lined up were possibly including ours, the girl said, “no. They’re drive up orders.” I think it’s rude to be treating a guest who gets out of their car and comes inside, as if they’re invisible. At least have the courtesy to smile and say “your order will be ready in a moment.” We won’t be back. Totally turned off by the service.

Did not appreciate the comment ordered on the app and was there in a few mins they actual said they ask you wait 5 to 7 mins before arriving so I wouldn't have to wait. Please explain to me how that would be any different than if I pulled up and ordered on the spot . So please tell me is this starbucks opinion or a single individual s opinion as no other location has ever said this me . Just a unnecessary comment.

Hot chocolate sucked. the cookie also didn’ taste good.

Super super slow and out of a lot of the menus items often.

I actually forgot to bring my wallet this morning. I'm done with the fact that I can't pay for my drink. But the military receptionist was so kind to me this morning, I was touched by it. She offered to give me a glass of my water for free. But I refused and ran to get my money. She is really nice and responsible. I love this place. I will move to another state to live. I hope she stays always like that