Ny Firehouse Grille - ELMSFORD

The restaurant was not too crowded on Friday, and the prices for drinks were quite reasonable. I will definitely be returning.

The dining experience on multiple occasions at this restaurant was satisfactory. The temperature, taste, and presentation of the food were acceptable, earning it 3.75 stars. However, the service was lacking and would only receive 2.25 stars. The manager seems disengaged, often found outside or at the edge of the bar, not providing necessary guidance to the staff. Proper leadership and training are needed to improve the service quality. For example, a waiter took too long to attend to a party of 4, neglecting to check on them after serving. The overall ambiance and decor of the restaurant are appealing, but without addressing the service issues, customers may choose to dine elsewhere. The restaurant has potential, but improvements must be made to retain customer satisfaction.