Jimmy John's - Elk Grove Village

I signed up for their app. And I went in there to get my free sandwich on my birthday. They told me they can't give me my free sandwich because my points were not showing. I showed them my driver's license to prove it was my birthday. But they said no. It's not about the about the sandwich it is about winning the customer that was my first time in this store and that was my last time I will never ever come in there ever again or it to any Jimmy John's ? Jersey Mike's.

Don't bother asking these guys for anything extra. This particular location will charge you for extra mayo or avocado, but won't actually add it in. Tried them 3 different times, each time they didn't give me what I paid for. Just got one today and the mentioned ingredients were actually less than they normally are even though I asked and was charged for extra. Just go to a different Jimmy John's.

Terrible establishment, smelly building, workers depressed, can I say much more?? #jerseymikesgang

Thomas is the definition of EXCEPTIONAL and EXCELLENT CUSTOMER SERVICE!! He absolutely brightened up my day and gave me such an amazing deal on my sandwich. He pitched to me to make the JJ app and I was able to get a free sandwich. He absolutely deserves a raise. He made my day.

About the same as other Jimmy John's I've been to. Staff was a bit more friendly and attentive. Fans were set kind of high and blew napkins around. Not a big deal. Just saying you'll need a paperweight.