Kfc - Elgin

My food order was assembled quickly allowing me to get home to my family in a timely manner. The 12 piece chicken bucket meal with mac n cheese, mashed potatoes with gravy, cole slaw and biscuits was delicious. The chicken fingers meal was unfortunately not very good. The ends of several of the chicken fingers were not edible due to being overcooked and so hard they couldn't be bitten into. Not sure if the chicken fingers had been prepared and cooked several hours ago and were just extremely over cooked.

Fresh food, little longer wait time then expected, that's I'm sure due to understaff

I have an online order and they wanted me to wait in the drive through line. They ususaly take their time to kill the chickens and I was hoping putting the order in early would help change that but... Here I was waiting... 3 cars deep in the drive through... Oh cool. I am in the window now and I just watched her drop my food on the floor. The bag ripped.

Everytime I come here my order is wrong. If I ask for no gravy they put gravy. If I ask for a side of fries I get mash potato. I get the wrong number of pieces of chicken per combo. Everytime I come here its like pulling teeth. I have 2 check my order and go back everytime. I think 90% of my orders are wrong here. They don't even pick up the phone when trying 2 call about my order.

I always get the same lady at the drive through and she is so sweet. It's nice at the end of the day. I hope the best for her in life.