Burger King - Elgin

Eating and service is far below the rubric. I'm almost changed every time I go there, I even reported the night ladder daniel with the smoker in the drive through the window.

Terrible customer service.They don't pay attention to the order, at the end I had to go back because they forgot to put my burger in the bag, they are very rude and the ketchup bags were open. They should close this place.

The employee that handled the order was very nice. However, giving 4 starts because the fries were not as crispy as I've had before. Everything else was good. Too bad that due to covid, no dine in allowed.

Their lobby isn't even open for lunch time. And drive thru service sucks as well.

Due to being short staffed they do not have there lobby open, which is ok. But when you have to go thru the drive thru due to them being short staffed they should not have problem with taking more then one order! It is not my fault that you are under staffed. The customer should not have to circle the building as the manager stated to make 2 orders! Good thing MCD was right across the street! The manager there has a bad attitude no wonder they’re short staffed!