Chipotle Mexican Grill - El Cerrito

Gah!!! Worst Chipotle. I actually LOVE chipotle. Huge fan (embarrassingly so). I could tell you every single order in the last year I?ve made that came to me COMPLETELY WRONG. I order the same thing every time and each time it?s something wildlydifferent. It?s become a household joke. But I?m actually tired of it. There is also NO way to get a hold of them. Not throughthe phone or app for them to fix the issue. Shame on chipotle and shame on management for just not giving an avenue for feedbackto even fix their issues.

Definitely got food poisoning from here last night ???? from food I ate in the morning. Only food I had all day. Either the food is not fresh enough or there is bad hygienic practices. Or both.

I wish i could give a zero. I went there for luch today 09/30/22The employees were so rude, they keep talking to each other instead of helping me for like 2 mn until I asked them. I asked for beans on the side and the short guy with thick hair put thebeans on top of the meat then he added guacamole and i didn?t ask for it i told the cashier that and she looked at me like i waslying. They didn?t change the bowl so i had to take off the all the guacamole. i asked her for a cup of water for my baby shesaid give me a second and rolled her eyes and i waited for like 10mn so i had to ask her again. All this and i was nice withthem, if it was someone else they would start a fight there for how bad i was treated.

Came in today around 12:35 August 28th. The service today was impeccable! I enjoyed every single person who was on the line today. Little nuances like asking how many sauces I wanted and the Latin lady giving me a sweet ?adios amigo? are the thingsthat really sets a business apart from its competitors! Just because of those little things I hope they?re onsite every time Icome!

The burritos were cold on arrival and were poorly wrapped, such that all the it's contents fell out. I asked for brown rice but got white rice. It was a bad experience.