Portofino Restaurant Bar - Edmonds

Grabbed a pizza on the way home today I worked at Zeek's pizza for 20 years until I moved to another chapter in my life this pizza was amazing just to say great things like I scarf down another slice

It was 2:30 pm with no customers. The new waiter guy was so busy socializing with the dishwasher guy, he didn’t see me waiting at the front desk for several minutes. I thought he was a customer. The dishwasher guy saw me but didn’t tell the new waiter I was there. I thought the dishwasher was the bartender. Had to ring the bell 3 times, while waiting in between rings. No reply from either. I finally had to yell “help” before the waiter finally turned around while the dishwasher guy walked away. When the new guy had to go find out how to do my transaction, the very kind cook came in and asked if I was being helped. He sent the new guy out to help me. Fire both the new waiter and dishwasher. They don’t represent your business’ values…or maybe they do. Keep the gracious cook.

No longer owned by a Italian family, very disappointed, food wasn't as good as it was before, I would pass on this place, there are other authentic cuisine to try

Terrible!! If I could give them negative points I would. I had to throw everything in the garbage. This was my first time here. I went in and I wanted to order the Risoto. They haven’t had it in a l while. Ok so I decided to place and order to go. Two medium pizzas, cheese and a pepperoni one. An old fashioned chicken ravioli, side salad and for dessert a tiramisu. Everything was horrible. I will never go there again. With tip I paid almost a $100 for all that just to toss it in the garbage. I recommend going elsewhere. I love Italian food and this was not Italian. Go to the Bucatini or Giradi’s Osteria both are in Edmonds. There food are fabulous! Trust me! I called and complained, never heard back from the manager. UPDATE: LOL left me a message online saying I have a $25 credit for my bad experience. What a joke!! Like I would ever go back! Thanks but no thanks! Very bad customer service!

Terrible service! If I could give zero stars that’s what they deserve. I called after an hour and forty minutes since my delivery was not there. I was then on hold for 15 minutes and spoke to Mya who was incompetent and had no idea what was going on and put me on hold and never came back. I called again and spoke with Mya who said she would reorder it for me. I didn’t trust this so called again and someone else answered and said the delivery person already delivered it and there was no reorder put it. This person reordered it and said it would be an hour. I asked to speak to a manager and they said they would pass on my number. So… still waiting for the manager to call and my pizza. I’ve ordered several times in the past but they have lost my business forever with this one.