City Bites - Edmond

I visited the drive-thru and ordered a large Italian sandwich on sun-dried tomato bread. There were two cars ahead of me, but I was greeted quickly to place my order. I received my sandwich in about five minutes. The food was fantastic—very filling, loaded with ingredients, and fresh! I'm definitely looking forward to returning to try the other sandwiches.

The food is delicious, the service is excellent, and the ambiance is cozy! Plus, they always have drive-thru options!

When I arrived at the drive-thru, there were three cars in front of me. After about five minutes with no movement, two cars ahead backed out and left, so I was next in line. My order was taken, and when the car at the window drove off, I moved up to pay. It felt like I was waiting forever for my order to be ready, and there was no apology or explanation for the delay. Once I finally received my order, I left. I have to say, the food is excellent, but the service is incredibly slow. I might consider going inside next time instead of using the drive-thru.

Would not recommend the Edmond Santa Fe location. 40min round trip and over $50 for burnt bread. One sandwich was put together so poorly the only way to eat it was with a fork. One of the reasons I go is for the bread. Not sure why you would even serve it, completely disappointed.

The food is good but the wait staff is very rude like they were forced to work with their customers. Some were more engrossed in their cell phone than helping customers as if who ever they were texting on their phone was more important than their customers. When they had to engage and talk to the customers the kid working the register he shouted at my wife when she reached out for a cookie sitting out on the tray she wanted and didn’t know they have to get the cookie. they had the cookies out on the counter. He Yelled mean and very rudely “ Don’t Touch the Cookies!” She grabbed one that was sitting on the corner away from other cookies. She thought they were available to pick. The way the kid handled it was not professional. Yelling at the customer. Then he stopped helping me got on his phone and was texting someone then gave me my total picked up his phone and texted again then looked at me asked me what I wanted just totally clueless his phone text conversation was more important then his customer. The service was slow just an all around awful experience will not be back at this City Bites and highly do not recommend giving this location any business. They have horrible people working at this location.