Vapiano Edinburgh - Edinburgh, City of

We had an early dinner while exploring Edinburgh and we enjoyed the Vapiano concept and food. However, this particular experience was different. First, you take a seat, receive a menu, order online, and pay. Then, you are served at your table. This process was fine for us, but the restaurant looked cheap and a bit deserted. Additionally, the food was nothing special.

The staff at this restaurant were friendly and attentive, but unfortunately, our main dishes did not taste good and were unpleasant. We ended up leaving most of the food uneaten and would recommend skipping this place.

I arrived at Vapiano around 7:45pm, expecting to have enough time to dine before their 9:00pm closing time. However, I was surprised to find out that guests are required to order and pay through an app without any interaction with a server. Despite several failed attempts to place my order, I eventually had to ask a server for help. Unfortunately, even after placing my order, I still found myself waiting for over 40 minutes while the table behind me received their food and drinks promptly. Frustrated with the lack of communication and service, I decided to leave without receiving anything I had ordered. The experience was extremely disappointing, and I felt that the £16 I had spent was the least of my concerns. It seems as though there was a mix-up with my order, as no one bothered to address why I was being neglected while other tables were served. Overall, a very disappointing and unbelievable dining experience.

I spotted Valpiano on maps. It appeared to be quite a small spot, but once we were inside it has two other floors. Staff were all great the food selection was fab, with a decent veggie selection. You can order via a QR code or simply order from the staff. The food was really tasty the prices were good, considering it's central location. I'll definitely eat here again the next time I'm in Edinburgh.

Located just off Princes Street and not far from Waverley, they have all the usual Vapiano fayre. I had a calzone which was really good and some ice cream- tasty, but served in a paper cup which didn't look great Service was fast and friendly- you order from your phone rather than going up and getting a buzzer which makes more sense, although sort of removes the Vapiano feel!