Pizza Express - Edinburgh, City of

My Mum took me here as a special treat. This was completely spoilt as after my mum paid they claimed payment had not been made due to the machine losing battery, they said a decline receipt was not available. My mum clearly upset showed them on her phone the payment had been made. However the manager on shift kept talking over her in an almost aggressive manner, and kept insisting that this was not the case and the payment would be pending and cancelled. They forcefully insisted she pay again, despite her feeling very uncomfortable believing payment had already been made. In response to her concern that she thought she had paid and would be charged twice and simply couldn't afford this, the manager insisted the system wouldn't allow this and it would be impossible for this to happen. He was completely wrong it has! She is now having difficulty contacting the restaurant to get this money refunded and is therefore out of pocket, money she can not afford. The special treat she hoped to give us completely ruined. This kind of customer service is unacceptable!

My wife and I visited here on the evening of January 12th 2023. The service was OK, a young lad who appeared to be ran off his feet done his best to keep up with everyone. The food started off poor and went downhill from there. We both had a rather greasy and small bruschetta to start with. For main, I had a plain cheese and tomato pizza, my wife had pepperoni. We can safely say this was the worst pizza we have ever had the misfortune of having. I wouldn't have had the hard neck to serve this garbage to anyone. My wife did complain to our young waiter but I don't think he had a clue how to handle complaints. A total cost of £48.00 for 2 cokes, 2 starters and 2 awful pizzas isn't exactly cheap either. I've been to proper Italian restaurants in Edinburgh, who serve lovely pizzas for less cost than this place. Truly awful food

My gluten-free pizza was well cooked with plenty of topping, and they swapped out ordinary cheese for vegan for my wife who is lactose intolerant. The manager came and checked as some of the other ingredients were not vegan. They cared to get it right and we were pleased with the food and the service.

Visited recently for lunch. We were the first people in as guests. Table was dirty on sitting. Seating dirty. High chair filthy like it had never seen a cloth. Visited the toilets, filthy. Floor was manky, toilet roll strewn everywhere. Guessing they didn’t bother cleaning from night before? Food was average. Very very oily pizza. Glasses smudged and dirty. Standards have slipped big time. They open at half 11, but surely they should use half 11 12 and clean? No one looked at us til 12 anyway? Really put off going back.

Decided to have a solo lunch here today. Just before an extremely handsome pizza was delivered to the table I’d gotten some unexpected bad news, appetite disappeared. The staff member looking after me noticed I wasn’t eating, I briefly explained she was incredibly kind, patient and solicitous. Boxed up my lovely pizza, offered any other assistance she could. Leanne you made a crappy day better for me and I hope you know how much I appreciated it. 5 stars for Leanne, and the pizza tasted superb even cold.