Bento Asian Food - Edinburgh, City of

The food arrived with the bags stapled closed and the receipt on the front. The receipt was correct. When we opened the bags, one of the courses was missing. We immediately contacted the driver and he issued a refund. Why would we want a refund when we had four people waiting for meals? They made absolutely no offer or effort to bring the missing course. That’s horrible, horrible customer service. Additionally the food was cold, the teriyaki sauce was overly sweet and thick like paste. The evening was ruined. We will never, ever return. They made no effort at all to make it right. They basically did not care.

Really rude staff. Three members of the team serving decided to mock and make fun of the way I had greeted them. Which was a friendly hello. They proceeded to mimic my hello and all laugh at me as a team. It was also a day I felt extremely tired and so really upset me. Would not go back at all because if that.

Not overly impressed but I have heard good things about the sushi. I got the chicken curry, plenty of nice sticky rice, plenty of sauce, plenty of potatoes in the curry, not that much chicken at all! For that reason I have marked down. It also seemed a bit chaotic but the food came quickly. Will need to grab some sushi next time.

Sushi is very bland, rice does not have classic rice vinegar flavour. The miso soup is laced with E additives including MSG! Wasabi and ginger are packaged not fresh and laced with E additives. No separate recycling bins. Will not be returning.

I was in the restaurant at lunch time today, and I bought veggie gyoza, as they looked delicious. I ate one and realised it tasted odd. I then looked inside the second and third to find there was chicken inside!! I am a vegetarian so this was horrifying. I went back and was offered a refund. However, I will not be back again, who knows whatelse they mislabel !!!!!