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Contribuiți la feedbackWe were so excited to see the new changes after being taken over from the Kelley House(which we loved and miss) but found the Faraway extremely underwhelming for the overinflated nightly rate of $1400+ per night…higher than the Harbor View rates!! There is no in room mini fridge, coffee station, robe, or slippers provided. The shower looks like it belongs in a motel…or gym bathroom, it’s just an open alcove with a curtain rod/shower curtain. There is limited drawer storage, and the clothing rod in the closet is literally only 4ft above the floor so your clothes are pooling on the floor. There is a $50 bike rental fee…bikes are complimentary at the Harbor View. The decor is mediocre at best, and the room did not appear to have been vacuumed prior to our checking into it. We inquired about potentially checking out early, and were informed there is a no cancellation policy and we would would be charged the full rate. The front desk clerk did offer to ask the manager for the possibility of providing a credit for a future stay…. No Thank you!! The pool and cabana area are lovely and beautifully designed and the Pelican is a chic outdoor restaurant/bar however this is a 3 star hotel at best commanding 5 star rates. This is not in the same league as the Harbor View, they need to lower their price point accordingly or they won’t be in business in Edgartown for long.Walkability: Great location to all the restaurants and shops
Really snooty and judgey woman on the front desk my people!Not helpful and probbaly smelling her own perfume a while to longRooms: 1/5
Enjoyed two nights here this past week and I was blown away by the new space (The Faraway brand recently renovated Kelly House The main entrance and lobby are a work of art in of themselves. The vibe is modern and sexy and the intoxicating scent when you walk in will stay with you. Location in town can't be beat!The rooms are clean and modern with lots of attention given to design linens bath products etc. The basic room is HUGE and there was more then enough space to make the three of us comfortable . Apple TV in the room was a bit finicky, but once running it was nice to have access to Bravo HBO : The service was incredible both in the Hotel and the adjoining Restaurant The Pelican Club . Special shout out to Rebecca Johnson and LeighAnne McDonald in the Hotel and Justin Gonzalez at The Pelican Club for checking in on my family and making sure we taken care of !!!Front desk staff was personable , professional and seemed to enjoy working with us to provide some recommendations around town . My son and I sat In the lobby for a while and enjoyed some of their photography books which was a nice way to wait the rain out. Our only suggestion would be to perhaps add a water tea coffee service to the lobby experience for guestsThe pool and hot tub area are immaculately maintained and there was more than enough seating for everyone with extra space to spare. The snack shack at the pool came in handy for poolside treats : Overall this is a fantastic boutique hotel with an excellent location , a GORGEOUS DESIGN and a staff that truly seems committed to their guests' well being! I'm so glad Faraway is here to make us feel like we're home !!
It was opening week, but we had a pretty bad experience here. Things poorly installed, restaurants closed without letting us know prior, no way to get food in room. But the worst part is I haven’t been able to get ahold of anyone to share this feedback. Phone calls that direct me to email. Email forms and social media messages have been ignored. So I’m leaving a review here in hopes someone might finally reach out. We have some thoughts. It’s too bad because the aesthetic and location were gorgeous.
Only reason this place downs get 5 stars is because. They don’t even provide water at all unless you call for it. The phone wasn’t working in my room so I had to call the reception from my cell phone to their phone number listed on their website.No bathrobes at all. For $1500 a night a bathrobe would be a nice touch.The staff is friendly and helpful.Limited parking and they may block it off if they need it for a special event that day.Rooms: AC unit a bit loud but I saw them fixing some units in others rooms so maybe it’s just a temporary problem.Walkability: Very centrally located. Can walk all over town from here.