Sainsbury's - Eastbourne

I would like to say a really big thankyou to tha customer service staff who go by the names Tracy and Nikji who went above and beyond their duties when I came to your store on the 26th march 2023. I had ,had my phone stolen on Brighton pier the day before and had been to Curry's to replace it. I needed a new PAYG sim card to last me till I got back home, they helped to set up the phone, register the sim and get me back online so I could keep in touch with my family, being 62 I'm new to this and I don't know what I would have done without them. Thankyou very much ladies you were my guardian angels that day, excellent service 10 Kind regards Mary

............... It's disappointing that the branch sacked the guy that used to do the trolleys. Apparently due to a customer complaint, rather sad considering how good he was at his job and how long he'd been there. What is also unfortunate is that, since his sacking, I often cannot get hold of a trolley near to the entrance to the store, and have to go searching. Please employ somebody to manage the trolleys to a standard that the previous guy managed. Btw, I've shopped at Sainsbury's for thirty years and notwithstanding the current issue, always found the service to be excellent.

Food is always served fresh and hot. Fish and chips are a must. Excellent variety of dishes at reasonable prices.

I have breakfast at Sainsbury’s Hampden Park frequently. It is taking longer and longer for the food to come out and second time items missed off order. Come on Sainsbury’s get your act together. Staff always friendly and helpful

The restaurant did not have any vegetarian sausages available. When I tried to place my order, the response I received was "yes" even though I had not asked a question. I felt that the level of customer service was excessive on that day.