The Sump - East Staffordshire

We had a wonderful dining experience at this restaurant. The presentation of the food was excellent, and it was delivered hot and delicious. The atmosphere was lively and energetic, and despite being busy, the service was top-notch. Overall, a fantastic job by the restaurant.

We didn't book our lunchtime visit to The Sump, but were welcomed by friendly staff. Very tasty and well presented meals. I can recommend the steak, it was cooked perfectly as requested, medium rare.

So The Sump, Burton. Very disappointed with our visit today. Standard of food was very under par. We had two sharing plates between us, Nachos and Chicken and Ribs. The Mexican Style Nachos were bland, not as described in menu (loaded with cheese sauce etc) the toppings were very sparse and cheese sauce hard to find. Not a sign of the chopped chives on the top. The chicken and ribs were very pale in colour, looked like they were steamed. We had 4 mini riblets and 4 very small chicken wings. Menu described them as being a double portion. They were supposed to be tossed in our choice of sauce but were in fact just lightly drizzled in bbq sauce, obviously squirted from a bottle. Again, no chopped chives on the top. When we mentioned these points to a member of staff she went to fetch ‘someone else’. We felt that our issues were not taken seriously and were told that they were prepared to spec by the kitchen who have to deliver food to spec and even weigh portions. She was quite rude, she did offer a free pudding but all we wanted was for her to pass on our thoughts to the kitchen. If they were to spec, they should be delivered to table as described in the menu, and look a little like the pictures used. We have been in the hospitality industry for 40 years and understand the spec sheets and how to follow that through to table. We also understand how to speak to customers that have a minor complaint, not the way we were spoken to. We have used the Sump many times in the last 18 years but will not be returning any time in the near future.

Spot on waiter they need a raise I asked for his name and I think his name is Morgan .Food is good pricing and fantastic it makes my tastebuds tingle. I would come again great hospitality, WHAT DOES BLOOD WANT

Like Thursdays at the Sump because it's Steak and Drink night. Three of us ate/drank for less than £36, great value. I would have preferred my Sirloin £1-00 extra) to be rare as requested not medium , however great value and reservation on line gets you to sit where you want