Topgolf - East Ridge

I attended Topgolf for the first time ever last night as part of a group party reservation. I am very health conscious and I carry fresh spring water, which I retrieve by hand at a local spring, with me where ever I go. Until this incident, I have never had an issue with bringing it to any public or private venue. Immediately upon crossing the threshold at your establishment, I was not welcomed, asked if it was my first visit, or made to feel otherwise in a friendly atmosphere. Literally the first thing I was told was, I 'm sorry, but we have a no outside food or beverage policy so you will have to take that back to your vehicle. I clearly stated to your staff member that I had water. Perhaps the news would have been easier to receive had I been greeted warmly first and made to feel welcome. But the customer service skills were COMPLETELY lacking. I do not drink other beverages traditionally served at a restaraunt, and all water is NOT equal--tap, bottled, filtered, or otherwise. I was unable to drink ANYTHING for the duration of the evening. I would have left as soon as I was told at the door that my water would not be permitted, but our party host had already made reservations for us that included catering. I did not experience a friendly, fun, and safe environment, as your website states is your mission. I was denied what I consider to be a basic necessity for me and it ruined my experience. Please realize that there are others like me, and consider all of us in your future policy formations. Edited to Add, I have already contacted your support team via your online form and they are passing along my feedback to the appropriate departments.

Service: Dine in Meal type: Lunch Price per person: $100+ Food: 5 Service: 5 Atmosphere: 5

Always a great experience, great staff and great food Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Loaded Sheet Pan Nacnos, Buffalo Wing, Fried Pickle Chips, Nachos, Injectable Donut Holes, Wings, Buffalo Chicken Dip

This place is trash will not give anymore of my money would rather go to Nashville or Atlanta a real top golf this place hot garbage a waste of space. Price per person: $30–50 Food: 3 Service: 3 Atmosphere: 1

Food is always good, service is always nice, love love this location compared to any of the others I’ve been to! Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Fried Pickle Chips Parking space Plenty of parking Parking options Free parking lot