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Contribuiți la feedbackI would like to know who hired the staff here! Every single staff member had no people skills, were rude, unhelpful and very unwelcoming!!! Needs sorting out!
I can't say enough about the Suncastle- the staff are super friendly and helpful, the food is delicious, great quality and hot. Nice big soft play for the kids, lively entertainment. Great value for money. Sunday carvery was superb, portions on all the food are really generous. Prices are very reasonable. Suncastle is very clean and welcoming. We were in Skegness for the week and this is the one place we kept coming back to over several days. I would definitely recommend for all the family.
The Loaded chips was the best I’ve tried… Love them will definitely be back very soon please don’t ever change them or take them of the menu
Today, I visited this restaurant with my family in hopes of getting lunch and allowing my daughter to play in the soft play area. When I asked the woman at the bar if the soft play area was open, she responded with "I don't know". I found it concerning that a member of staff was unaware of the opening hours. She did not provide me with any information on when the soft play area would be open, showing a lack of interest in assisting me. Due to this experience, I decided to leave without having any food at the restaurant.
This restaurant is quite large and can get very busy, so don't be surprised if your meal takes a little while to arrive. There is usually a notice up indicating the waiting time. We have tried both meals and the Sunday Carvery here and have found them all to be very good. The entertainment is fantastic for children, with good singers for adults as well. There is a large play area for kids upstairs and plenty of seating both indoors and outdoors. During the summer season, there are singers performing outside in the afternoons. The staff are very friendly as well. Overall, we highly recommend this restaurant.