Ruby's - East Hertfordshire

The service at this restaurant was very rushed, despite there being only three other tables of customers. It was unclear why there was such a hurry. The dips for the poppadoms were already on the table when we arrived, followed by three onion bhajis. We ordered three chicken dishes - Chicken Madhubala, chicken tikka, and chicken tikka masala. Unfortunately, all three chicken dishes had tough and chewy meat, indicating poor quality chicken used. We also ordered two pilau rice, sag aloo, one ginger beer, two large draught Kingfishers, and two small draught Kingfishers, bringing the total to £107. Sadly, we will not be returning to this restaurant as it was very overpriced.

The restaurant was short-staffed, causing a delay of over an hour for our food to arrive. This significantly impacted our dining experience and we are not likely to return anytime soon.

Been to rubys tonight it never disappoints brought my brothers and there partners tonight. Always feel welcome.meal was outstanding

I felt for the single waiter responsible for seating guests, taking orders and clearing tables clearly too few staff on for a full New Year's Eve and he was run off his feet. After waiting for 30mins without receiving the drinks menu, let alone ordering, we left at 9.15pm. Would not go to the trouble of pre booking a table here again.

What has happened to what once used to be fantastic food from Ruby’s? Our food arrived lukewarm, the chicken was dry, hard contained pieces of bone and gristle. Two meals were sadly inedible.