Caffe Nero Alton - East Hampshire

I don't understand why this place is so slow. There are plenty of staff standing around watching each other, and the service is slow. The cleaning and clearing of tables is also very slow. The staff members mumble and the interior is dirty. The coffee is just okay. Overall, I'm not a fan of this place.

Ordered two pistachio ice lattes, when we received them they didn’t have any syrup and the coffee beans were burnt, we asked for syrup as we thought this may help the situation, When asking the barista she seemed personally offended with a screw face and shoulder shrug however she did try and resolve the situation but unfortunately it tasted worse. We Felt to embarrassed to go in and complain for the second time as there was a que. Hopefully have better service if I come in again.

The coffee shop is very dirty and dusty, everything needs a thorough cleaning. You can run your fingers along the edges and collect dust. It's a shame because the staff is lovely. The cleanliness needs to improve as it is very off-putting.

I suffer from depression, the staff at Nero's in Alton are a breath of fresh air, so much so I make a point of dropping in for a coffee and a caramel shortbread for the experience. The lady with the blue hair and tattoos is just so alive, friendly and sincere she lifts my mood no matter what.

I decided to try Nero's after receiving terrible customer service at Bottega dei Sapori. At Nero's, I was greeted by a lovely barista who provided excellent service. I highly recommend Nero's over Bottega dei Sapori.