Dunkin' - East Greenbush CDP

Very Disappointed went to dive thru and ordered hot chocolate drive thru I was in the line for over 10 minutes. Got the hot chocolate took a sip and it tasted watered down. Went inside and told them had it remade and still tasted watered down a large hot chocolate cost almost 5 dollars thrown down the drain. Never Again absolutely disgusted.

Tried to go in to get a latte and the doors were closed And Locked a half an hour before they were due to close. Guess I’ll get a coffee at nasty Stewart’s.

Been having issues with our coffees being made as ordered. My coffee ordered yesterday lacked ANY sweetener.... as 4 Splenda were requested but not provided. Frozen coffees are hit or miss depending on whether the machine has been cleaned and filled. Otherwise, staff are courteous and professional to correct any issues.

I have been wary of this location for a while but decided to give them another shot today and I should have just followed my original feeling. The plain photo is what I originally received and when I asked them for a little more spread and to actually put the everything bagel seasoning on, they rolled their eyes, flipped the piece of toast over instead of just putting the seasoning on it and gave this back to me. They also have no idea how to actually make espresso drinks as I ordered a macchiato and they pre mixed it for me, how nice of them. Next time I want Dunkin I’m just going to take a trip and get it on the thru way.

I thought this place improve but unfortunately when management is not around of course no one want to work I placed an order to take out at 10:12 for 2 sausage egg cheese and 2 hash order ready at 10:22 which was missing one sausage egg and cheese informed I placed 2 she took another order and again ended up making wrap?‍ask again by 10:47 I got 1 Sausage egg cheese finally order is complete after long wait none of them look happy, making faces,rolling eyes, sorry for those who place an online orders the guy on window looks under influence he is keep closing eye,when someone order through driveway he simply rolled his eye and make faces so as other 2 ladies definitely don't want to work under customer service. Evening staff is better as manager is available as well this is my first time during morning trust me they all not very pleasant and unhappy I wonder if they spit in food too all 3 of them looks so cranky as if doing some kind of favor after multiple mistake no apology throw the bag and walk away. Please get customer service training or find another place to work where you don't have to deal with people face to face. No one want that attitude over the counter no one is taking food for free.