La Kuchara Ecuadorian Restaurant Bar

We are three Canadian tourists who just had a fantastic meal at La Kuchara. It was our first time trying Ecuadorian food, and I can guarantee it won't be our last. Our waitress, Anita, was exceptional and really enhanced our dining experience! Overall, it was a wonderful experience in every way. Food: 5/5.

I've visited this restaurant twice, and both experiences were disappointing. The waitstaff seated us but then seemed to forget about us entirely. I had to flag them down for attention, and when we finally placed our order, we waited over 45 minutes without being served. Meanwhile, we noticed that other tables who arrived after us were being served. On my second visit, we decided to leave after waiting so long. The service was terrible, and I wouldn’t recommend this place.

Unfortunately, during our second visit, we were very disappointed. The food was nearly inedible this time. Our steaks were burnt, the encebollado lacked the same flavor as before, and the fritada was dry and tasted like leftovers—my brother-in-law had to smother his dish in curtido just to eat it. We were extremely let down! The service was equally poor. With so many waiters on the floor, I expected better. When I showed our waitress the burnt steaks, she seemed indifferent and didn’t even offer an apology. WE WILL NOT BE RETURNING!

The fried Pardo/red snapper was delicious and fresh. The sangria was delicious as well, perfect (not too strong). It was hard to get the attention of the waitress for another drink,so I just gave up.Food: 5/5

Update:Respondiendo al mensaje de la persona que contesto, si hay lugares donde lo hacen fresco y no contiene tanta harina que causa a la persona que lo coma dolor de cabeza. Y la comida demoró para ser servida que solo aumentó a la decepción. Tanto tiempo esperando para esa comida para 1) quedarse con hambre ya que mucho era incomible 2) para la pobre excusa de servicio al consumidor.Se llamen un restaurante de comida ecuatoriana y el menú lo tienen pero la calidad de comida no. Hay mejores opciones en el area que está pobre excusa de disque comida ecuatoriana. Y ya el reporte fue hecho con el BBB.——Their slogan is fresh food and as someone who frequents restaurants (especially Ecuadorian) to review and promote I can say their food is not fresh. The wrapping of the bollo showed signs of freezing and reheating and it tasted of pure flour. In addition it came with no curtido as the typical dish does. The bolon was still a bit raw as the green plantain tasted raw, the hen in both the soups was still bright pink (and the chef said it was normal), the salchipapa was disappointing as it had no salchicha just regular hot dogs and the fries were subpar, the cazuela seemed reheated as one part was nice and hot and the center was cold. We paid over $100 and left hungry because the food was just taken to go at that point.As someone who always double check prices on the receipt I came across a discrepancy in my final charge which they did well by rectifying.The business does not establish to consumer beforehand that they charge a 15% mandatory tip on parties of 4 or more. It is reflected on the receipt at the end. The service was fine and we informed the server they are supposed to inform customers prior whether in writing or verbally just as a fact. She went to the owner who came guns blazing. We informed her we had no problem paying it but as someone who works in the field we were informing them prior to it posing any issue in the future and she was very confrontational. We said it was fine but when another complaint gets put and someone is sent to inspect she shouldn’t be surprised as she had been informed.The restaurant is nice and spacious but the food was utterly disappointing.4.5/10 at best but due to the owners horrible customer service and attitude at the end brought it down to a 2/10.