Lucky House - East Dunbartonshire

Been eating here for years and most meals ok or good. Ordered almost £40 of Meals today , and have been doing so for years. Curry was inedible as way too spicy and they admitted to changing supplier. They were reluctant to give a replacement meal saying they don’t find it spicy. They clearly couldn’t take constructive criticism. . They even had the audacity to try change another delivery charge and another £1.20 for a different replacement meal balance. So for £1.20 and extremely poor customer service they have effectively lost hundreds of pounds of business from my family not to mention word of mouth! . I certainly won’t be back. Not sure they know the meaning of customer service. So poor. Very disappointed in the awful response and service here.

Placed an order for delivery. Delivery took 1hr30mins, the driver claimed to have been attempting to phone us but had been given the wrong phone number then tried to overcharge us by £5. When we opened the order we discovered that some of it was missing. Contacted them and explained all this, no apology was given and we were advised that delivery of the missing food would be another 30 mins. We decided not to bother, but won't be using or recommending Lucky House again.

Ordered 2 King Prawn Chow Meins, they arrived and I took them straight back. 2 congealed messes was what we got, it looked like if a local drunk had eaten them and vomited them onto the pavement and the owners had scooped them back up reheated it and then served it to us. I wont be back. East Dunbartonshire Council food safety should be looking into this place.

Dissatisfied way ordered a special chow main noodles galore chicken 1.shrimp no barbecue pork 2 bits of ham I peice of onion taste.less must be the worst ever I have ever had from this shop very sad it's going doon hill maybe shut within the year serving **** like that

Spicy as heck almost blew the mouth aff is jalapeños caked all over ma chicken balls only nice thing is banana fritters