Epsom Fish And Chip - East Bendigo

My family and I were quite disappointed when we discovered that one snapper was missing from our order, and we did not receive any tartare sauce, which was supposed to be included. Our disappointment only grew when we found that the calamari rings were soggy and basically inedible. While the fish and chips were tasty, they couldn’t make up for the missing fish and the subpar calamari, which left us still feeling hungry. I strongly urge you to reassess how you assemble and package orders to ensure your customers are not left shortchanged and dissatisfied. Due to this disappointing experience, we will have to seriously contemplate whether Epsom Fish and Chips is worth a second visit. Sincerely, A dissatisfied and hungry family of customers.

When we arrived, there was only one 1.25-liter bottle of soft drink available, which was lemon-lime Sprite, while our order included two bottles. After some hesitation, we were told we could substitute it with two 600ml bottles of Coke, totaling 1.2 liters, instead of the 1.25 liters we had originally paid for. When I expressed my disappointment regarding the lack of an apology or understanding, I was informed that the owner is responsible for stocking the drink fridge. Eventually, we were offered a third 600ml Coke. I find it more disappointing that there seems to be a lack of understanding and acknowledgment about failing to provide what we paid for, as well as the owner's failure to ensure an adequate working environment for their employees. As a business owner, it is crucial to offer your staff a safe workspace equipped with the essentials to deliver quality service to customers—and this was clearly not the case here. It is unfair to place your manager in a position where they have to deal with dissatisfied customers. This will ultimately drive customers away. On a positive note, the food was well-cooked, and it speaks volumes about the staff's abilities to maintain quality under these challenging circumstances. If your calamari rings weren't the best in town, you might have lost our business.

When I provided feedback about the lack of an apology or understanding regarding the mix-up, I was informed that the owner is responsible for managing the beverage refrigerator. Eventually, we were offered a third 600ml bottle of Coke. I find it disappointing that there was no acknowledgment of the mistake or an apology for not providing what we ordered, nor is it reassuring that the owner cannot manage their business effectively. It is crucial for business owners to create a safe and well-equipped working environment for their employees and deliver quality service to their customers. Furthermore, relying on a manager to address unhappy customers is unfair and could lead to a loss of clientele. On a positive note, the food was well-prepared, which speaks volumes about the staff's ability to maintain high standards despite the surrounding circumstances. If their calamari rings weren't the best in the city, we likely would have chosen not to return.

It seems like you're asking for a rewrite of a restaurant review, but "Bestellschein" appears to be a German word that means "order form" rather than a review itself. If you can provide the actual content of the review you'd like me to rewrite, I'd be happy to help!

I was pleasantly surprised by both the quality of the food and the exceptional customer service, especially considering some of the previous reviews. Do yourself a favor and try this place for yourself before letting the review score influence your decision.