Goldberry Kitchen - East Ayrshire

I ordered a takeaway which the staff were amazing it was ready when I got there. When I got home the food Was was still really hot. The chicken tempura was amazing as usual, but I ordered the chicken Sunday roast I was quite disappointed 3 roast potatoes which I would assumed were from fresh potatoes no there from frozen 1 Yorkshire pudding it was a big one and the chicken was hard at the bottom like it had been fried and a mear spoonful of gravy on it I’m a bit disappointed as I thought it would have been more fresher than what it was the food was still good but I’m just slightly disappointed in the roast dinner as it was my first time ordering that.

I had a terrible experience here,so I called the restaurant to let them know and the manager was absolutely fabulous,she clearly knew what she was doing and even though it was bad she handled the situation perfectly.She alone has restored my faith in a place that I love,and I hope she does not get let down by young in-experienced staff. But she is worth her salt and I hope the owner reads this.

Food was low quality, wine is low quality, menu is bland and boring and staff spend more tim chatting at the bar than they do serving customers. We booked a table at the Goldberry, arrived in plenty time and were seated promptly, however that's where the good service ends. Our order was taken and over 60 minutes later, still hadn't arrived. The server informed us she hadn't even rang the food through and compd our 3 drinks each for the evening. Unfortunately, when the food did come a further 20 minutes after she had rang the food through to the kitchen, it was overcooked, dry and clearly been thrown together and fired out as quickly as possible. One cocktail tasted like fruit juice, I'm sure there was supposed to be vodka in it. I had 3 different glasses of wine because they didn't have enough Pinot, and honestly the wine wasn't even that good either. Granted, the server was apologetic, and we understand how stressful hospitality can be, but unfortunately we won't be back to the Goldberry. In the current climate, a meal out is a rare treat, and I can't justify returning or recommending somewhere where you may not even get your order.

I used to come here before covid,its was always a little getaway for me,so cozy and humble, service was always great and no matter what it was always an uplifting place.When there recently,what a change,dull and stale,it's now got no originality,it looks like every other pub now,may aswell be wetherspoons.Terrible service,rude front of house staff,menu very average.I WILL NEVER GO BACK!

Food always good so far but disappointed last night order was incomplete ordered scampi which should include chips and veg only sent scampi.Ordered pineapple and fried egg to go with meal didn't get any but paid for them.They brought chips but meal was ruined.