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Contribuiți la feedbackI took a few days to reflect on this review to ensure it was fair. I visited Subway last Saturday night. Upon entering, I was greeted by two young ladies behind the counter...
My one-star rating remains unchanged, as that’s the lowest I can go. Unfortunately, we had a hectic day and wanted to quickly grab a sandwich while on the road...
When everything goes well, I really enjoy their subs. The service is decent, and things typically move quickly. The restaurant can be a bit dirty at times, but it’s not a major issue for me.
I was really disappointed with my experience. At 5:00 PM, I ordered an unsweetened ice tea, but there was none available. I asked if they could make another batch, only to be told that they only brew tea once a day and couldn't make more. I’ve been there several times before, and they typically just brew more when it runs out, so I was surprised by this young lady’s insistence that she wouldn’t make any more tea. She even called her manager to explain this frustrating policy. I didn’t want to speak to a manager just to point out how unreasonable it is to not brew another pot of tea when I asked. As a customer, my priority is just to place my order and get out quickly. My suggestion to Subway is simple: if a customer asks for tea at 5 PM and you’re open until 9 PM, just make the tea! Not everyone can have sugary drinks due to dietary restrictions. It would just make things easier. I’m not planning on making a complaint to the Americans with Disabilities Act, but next time, I might just drive to Anchorage instead.
The elderly woman who works there is consistently unfriendly and never assists the staff with making the sandwiches. During busy dinner hours, she chooses to restock the chips, even though there are more than enough already. I've never had a smooth experience picking up an order I placed online; I always end up having to wait.
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