Cold Stone Creamery - Eagan

I've never waste time writing a bad criticism. I ordered a cake on the app for pickup. When I arrived 1.5 hours later, I said they did not have the taste I ordered and instead said I can just take another cake because they all have the same price and it is good that the flavors are similar. As you, I know, they are the same price, but don't take someone's money and expect them to buy something else than what they have ordered without warning (and there's something that's okay if it doesn't. Strange. I understand that the share is running out, but the least they could do is inform customers when it happens. Never back to this place. Well done.

Terrible service. The worst cold stone I've ever been. The ice creams were not filled at all. I also asked for a larger size cup to make it easier to carry the ice home. The employee said... Can I do that? then it wasn't in the bigger cups. Also refused to use my voucher, although it was in my cold stone inbox. Only terrible

I don't usually write reviews, but my Cold Stone experience at this location was so awful it got me to actually come here to write one, so that's an achievement... I came in to get the Nintendo promotional flavors and none of the employees seemed to know what we were talking about, despite the checkout screen displaying it. When trying to explain what was in it, the staff was very rude. Also, they did not have the special promotional cups. Will not be coming here again.

Came all the way from Iowa to visit the city. Decided we wanted to treat ourselves with some ice cream. The ladies working here were happy to see us. They always had a smile! They love their job.

Great service by a young little girl but the quality of my ice cream treat was not good. The snickers was not crumbly, the gal took a mini bar and crushed it but it stayed in one chunk. At another location, they have the snickers pre chopped in fine pieces so you get snickers in every bite. The girl helping was very young and did the best she knew how. Her mom said hello, told me her daughter would help me and went to the back. When I got to my snickers chunk, it was old, not fresh. If I did return to this location I would ask what is fresh and what candy has been sitting.