Chipotle Mexican Grill - Durham

Although it is now expensive, food is not so bad at this point. You may have served the hottest salsa I've ever had at a chipotle! So why the 2 stars (which I could give 2.5 stars? The service was abysmal. Never greeted or even smiled by the employee. It was quite close to a 'what do you want?!' experience while she shoveled ingredients in the bowl as fast as possible (the restaurant was almost empty and didn't look like they had many online orders. I wish I could say this was a unique experience, but there is a number of Chipotle 's that work in a similar way.

I love Chipotle, but today is another story! Today I have a blow I didn't ask. I'm hungry.

If possible, I would give zero stars. Cheese Queensadilla ordered. Charged for chicken quesadilla. Cheese was not melted and fell out as a son tried to eat it. I bought it back. They didn't take it back. The staff added a layer of Tinfoil and put it back on the grid. The result was a fat softened (uncut! quesadilla, which adhered to the film. Terrible. The image is the last fat-soaked result (we cut it ourselves).

This situation closes at 10 o'clock for some reason? ve was lock doors, people turn around and people inside well before 9:30. 9 people in the line and the servers have just stopped serving, because who said the responsible lady in service were closed. That was 3/27/22 at 9:38. She went back and stayed up there. At 9:45 a.m. I saw that 5 people turned around and were disappointed at their hours. And to finish it, the serving station was a complete mess.

I've been to Chipotles in 5 states, this is the worst run one I have ever seen. I feel sick that I ever ordered to go from here without going inside and watching the process first. For starters, the first individual taking my order was rushing us through. The cross contamination was everywhere. I watched beef drip into chicken, chicken into softitas, etc. If you can't eat one or the other, I can promise that you are getting some. Part of the problem is the utensils they use, but the other part is how they just rush. The next part of cross contamination I saw was an order number sign getting dropped right into the mild salsa, then they continued to serve the salsa on my bowl. For future reference, don't ever do this. If you contaminate your food, you need to dispose of what had been touched. The design of the how ingredients are laid out are also...off. I'm not sure how to put it. Go in and take a look. The icing on the cake is when I paid over $2 for chips, which actually was a bag of air with 20 complementary slightly stale chips, picture provided. When you have multiple employees making these level of mistakes, ultimately it is management that is responsible. You didn't set any of those employees up for success. They clearly were rushing so as to not have any consequences later. They don't have the correct utensils. They are placing items near food that could fall in. They allow meat cross contamination. These are things you should be addressing in training and emphasize it. Part of the problem is how many to go orders they rush to fill. I'm not sure how to address that. That's a culture problem how so many people will blindly eat at chipotle instead of any of the places next door with no lines at all and safe food. Also, parking is terrible here. Though that's probably not on Chipotle. That whole block has some of the worst designed parking lots I've ever been in.