Nando's - Dundee City

Went with family who are bit fussy regarding foods they can eat and one had never been in a Nsndo’s before . One if the staff members I didn’t get his name but was excellent Very very helpful couldn’t have done enough to ensure the food was correct and we had all we needed Nice and clean and the food was really good. Best Nando’s been to

Online order from the city centre shop. Nando’s are in partnership with deliveroo for delivery. Deliveroo did come to my door but by the time I answered it in the same minute he rang the bell the driver was away with my order but marked my online order as delivered. Phoned shop spoke to one person said I’ll put you on to my manager, spoke to manager ??? Gupta), he didn’t like I couldn’t understand why they weren’t sorting it out and said I’ll put you onto the manager?? Thought I was! Put me on to Amy. Amy didn’t like that I didn’t want to phone a London number for deliveroo. She constantly spoke over me when I was trying to understand the process of ‘it’s nothing they can help with’ so we were both talking at the same time. She got louder, I wouldn’t let her talk over me so I got louder I wasn’t the loudest I just didnt let her cut me off) she didn’t like that so told me she wouldn’t let me shout at her?! and put the phone down on me without giving me any details on how to get my money back. I had to phone the shop again for this information. Not sure what process they go through to become a manager but Amy has not finished her course. Still not resolved. Still no food wouldn’t want it now as not sure it would reach me in good order if you know what I mean) and no refund. Picture of deliver driver from deliveroo attached

Nando 's is Nando 's. Like someone said here it is a bit like fastfood at restaurant prices, except I normally enjoy Nando 's a lot more than most 'real ' fast food. We ordered using the QR code, but I believe we could also have ordered at the till. One of the differences between Nando 's and 'real ' restaurants I guess! We received our orders incredibly fast. They must have the food partly prepared, or it would 've taken much longer. They don 't do everything right from scratch anyway, which didn 't take away from how we enjoyed the food. My chicken thighs were very tasty, and the peri peri chips were very nice, as usual. We won 't be visiting Dundee again any time soon, but I 'm sure we 'll end up back at a Nando 's somewhere else at some point.

We had previously decided to go to Nandos. When we got to the restaurant I was alarmed by how dirty and run down it looked outside. I let this slide as the wife wanted to go to Nandos for lunch. We were shown to our table and seated. The waiter came over and mumbled instructions. We worked out that we had to scan the QR Code and place our order on the app. Eventually we managed to select our food and drinks , I ordered a Coke and my wife ordered a water and process the order and pay for our meal upfront. Once the order was sent through a waiter came over and handed me a small empty glass and handed my wife a plastic bottle of water. I asked if we could have a glass for the water and I had to get up and get my own drink. The Starters came quickly and were put on the table. I then had to get up again to get ourselves cutlery and napkins. I then had to get up again to get salt. Within a few minutes of receiving our starters the waitress come over to us with our main courses. We had to ask her to take the away until we were ready for them. This fell far short of a restaurant experience. Fast food set up but restaurant prices. The food was good but the whole experience tainted this. I should of listened to my gut feeling when I saw the state of the restaurant front. Lovely Chicken poor ambience.

The food was great, and there were great seats for all 6 of us. We were all seated very promptly. The only downside was the wait time for the food, however it was quite busy so it was expected. Overall we all had a great time eating our cheeky nandos!