The Hagley And Grill - Dudley

Went in at 4:15 as it states online it opens at 4. The young lad who asked if we were there for food I said yes he said the kitchen isn’t open now And swept the table with a broom. Then we said well when is it open? Can we wait “Nah I think about 7” Terrible customer service. Very disappointed

Great bar and grill to enjoy with your friends if you enjoy watching the sports! Staff are really friendly and attentive. Food was well priced and of decent quality! Great portion sizes. Only downside I would say is the size of the place. Great place to go after a night out or for a local beer.

We had a takeaway on Thursday 27th 07/23 food fantastic but we should have checked the order as the rice was missing

We decided to go here with friends, 6 in total as were highly recommended. Upon arriving we were served quickly and in a friendly manner. That literally the only positive I have as it went down hill quickly from there. Once we were ready we went to order our food at the bar, no issue with ordering which was good the restaurant was only filled with drinkers so we thought we wouldn't have to wait long for our meal, boy was we wrong. One hour went by no sign of our food even being cooked while this was happening we decided to take advantage of purchasing another round of drinks to be told they had all but ran out of beer and only had carling left on!!! how is this possible for a not very busy Saturday evening. Zero communication from the team about our food we had to go to the bar multiply times asking how long our food will be. another half hour goes by still no food and at this point we noticed that the kitchen had only just started cooking our food at this point the time was getting around 10pm and get too late to eat. Just as we were about to leave our food decided to come out the kitchen at this point we were all to annoyed by the lack of communication and with no sight of an apology. I can see that this place had some very good review but sure my experience shouldn't happen to anyone. I really hope they take this on board and learn from our experience. With no regret in saying this, I will not be returning after this experience and wouldn't recommend to any of my friends until the Management here look at the basics and look after there paying guest and not sit and watch the team struggle.

Lovely meal and drinks as always. Great atmosphere and really friendly staff! Would definitely recommend!