Hobbs And Sons - Dudley

Fish and chips are to die for, best fish I have had for a long time!! They open at 11am so I would advise you queue as early as you can as they do get extremely busy. Fish and chips were £9.50 and worth every penny. Yum yum x

The fries were tasty but cold, and the portions were small for the price of £3.50. They didn't fill me up, and maybe they were more like a child's portion. Despite not being cooked in lard, they still tasted great. The cod was quite pricey at around £7 or £8 for fish and chips. The restaurant, with its 1950s theme, doesn't serve pies, sausages, bread, butter, or curry dip. However, I will say that if you visit the Back Country Museum and don't try their chips, you're truly missing out. They are the best chips in the entire Black Country.

These fish and chips are just the best. Cooked in beef dripping, the old fashioned way. Granted, they are a little pricier than your local chippy, but portion is large and the food is delicious.

Was visiting the museum and had to have something from here for lunch, so glad we did very good value and tasty.

We visited Hobbs and Sons chip shop at Black Country Museum one rainy day last month. Our experience was not very good, and what happened on that day was just a beginning! On this day, we first, tried to order vegetarian fish and chip, but were told that, their fish frier was broke, and that they can only do chips. So we had tom order chips only, but when we decided to add another portion, literally within seconds, the lady rolled her eyes, and shouted 'put another '. After paying, we tried to walk in the eating area, but the same lady yelled us 'You can 't eat in there, I 've just shut the shop '. It was raining, which she could clearly see, we didn 't want to eat outside, but we were told only after the payment, which meant, we and my children have to eat outside regardless, whilst standing and soaking. We made the order 15:25, as it can be seen on our receipt, so they were no where near to the closing time. There were two of them, both were very unfriendly and looked like they did not want serve food to us. We then went out and tried to dry some chairs to sit, but in the end we just gave up and sat on wet chairs whilst waiting for chips to cook. When we opened the chips, there were substantial amount of burnt chips. Very bizarrely, the chips were also not cooked properly at all. This was noticed by all our family members, it is really strange, how chips that are burnt can still can be raw? One reasonable explanation is that, they were cooked in a rush, in a very high heat and short time, in order to speed up the process. But non of us had the courage to go there and complain about the burnt yet raw chips after the reception we received. So i decided to contact the Black Country Museum customer service as a member, and give my feedback. They were very professional and apologetic, and insisted to take this to the Hobbs and Sons restaurant owner herself. A few days later, I was contacted by the owner She very politely asked me to repeat what happened, which I have. She then said, it matches what I told the previous customer service of BCM. She then very apologetically informed us that, the eating area in the chip shop should have never been closed, especially at 3:30pm. She continued that, closing time was 5 pm, and she was not happy that they denied us eating inside the restaurant when they should have been fully opened. She also said, although she was aware one fish frier was broke, there are other fish friers that her employees should have used. She told us that, she is very upset that we were treated in such manners, and served low standard food; therefore, she is going to put her employees into 'Customer service improvement course '. She also insisted that, she would be very happy if would visit her restaurant again, and kindly give her the chance to put things right. We told her, we already planned to visit the museum the following week, she told us to let her know when we arrive so that she can personally prepare the food for us as an apology, free of charge. We arrived at the museum the following week and made an order. When we arrived to this fish shop, the male employee told us to wait whilst he collected the shop owner. He, the employee, turned up and started glaring us with an obvious grin on his face. The shop owner then arrived, and slapped our order to work service, and asked if we want any drink. We said 'no thank you '. All employees stopped and started glaring at us, whilst the shop owner was looking at us with, what felty like, disgust. You see, although all these were happening in less than a few minutes, and that we could all become aware of the inhospitable reception given to us, we were in too much of a shock and discomfort to react. We walked out in disbelieve and felt genuinely insulted. You see we did not asked anything free, we were more than happy to pay, it was the shop owner herself personally insisted that she wants to make up for the poor treatment and low quality food we received. How could then, you and your employees treat us like that. She obviously made fun of us to her employees, there is no way an employee could behave in this manner if their employer put them in 'Customer service improvement course ' as she stated she were going to. This really spoilt our day, absolutely. It hurt our pride, and insulted us. It took us a long time to get over and find the courage to put this feed back here. You may think that, we misunderstood her and her employees, but employees who were supposed to be told off by the shop owner for the poor customer service they gave to a customer would not have the courage to conduct in that manner when the very same customer turned up. They are encouraged by their employer, perhaps because she talked to them about us in a negative way, as if it was our fault. I actually later contacted the shop opener via text, and started the conversation with 'We absolutely want nothing from you, no gesture, we won 't even complain to BCM anymore. But we want her to know that, we are very disappointed and would like to put a feedback on their website. She has never replied. Our overall experience was not positive, not because of the first incident, but afterwards how the shop owner personally conducted herself. Such a shame, because BCM is an absolute a beautiful place to visit, but our experience will not effect our views on BCM.