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Contribuiți la feedbackComplete chaos. There are hundreds of staff members, yet the operation is highly inefficient and there seems to be little emphasis on customer service. It might need some management improvements.
I waited a long time for my hot chocolate. The employee then told me that it had already been made and someone else took it. The issue is that I was there the entire time, and she didn’t make it until I reminded her. A few customers who paid after me were served before I was. Thanks, Starbucks. I’ll just make my own hot chocolate at home and save some money!
I stopped by this café while shopping in the Ilac Centre, and I found it to be a quieter option compared to the always crowded Starbucks on Henry Street. Unfortunately, there was a mix-up with my order; I ordered two coffees but only received one, so I had to ask for the second. They might be new, but it wasn't a huge issue since I still got my drink and enjoyed a few minutes of relaxation. I will definitely return, as there are plenty of seats available, which is quite rare in this area. However, I noticed that the prices have increased since my last visit to Starbucks. A small latte (Tall) is now €3.55, a medium (Grande) is €4.00, and a large (Venti) costs €4.55. These prices seem quite steep for any coffee shop.
Great Starbucks coffee, as always. Perhaps the toilet facilities could have been kept a tad bit cleaner, aside from that great to sit upstairs a bit away from the buzz :
Horrible experience. Staff very unprofessional and unpleasant. Is it hard to say hello to customers? Pastries we ordered weren't fresh, they were hard and stale. My friend repeatedly said she didn't want cream on her coffee, was completely ignored and they put cream on, then proceeded to scrape it off with a spoon! They reluctantly made her a new one. Couldn't say anything nice about the experience, have been in many Starbucks and staff have all been friendly. Won't be back.
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