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Contribuiți la feedbackThe downside is that it is impossible to book. The impression is that there is no one in the department, the answer to the call is ZERO. I have been here for ten years, but every time it gets worse. Only the Restaurant keeps the brand, everything else is declining. Rooms: 3 Service: 4 Location: 5
Thank you for your attentiveness and enjoy your break!
Can't get through for weeks!!!!! Rooms: 1 Service: 1 Location: 1
Please improve your phone answering skills!!!! Service rating: 1
My experience with this hotel was negative from the very beginning. Despite hearing high recommendations from others, I decided to make a reservation through their website. However, after multiple attempts to contact them through phone calls, I was only able to speak with someone after receiving advice to reach out through Viber. Even then, the interaction was brief and unhelpful. In contrast, the staff at Morva and Rixos, where I ultimately made a reservation, were friendly and attentive from the start. It's clear that good customer service is essential in the hospitality industry, something that was lacking in my experience with this hotel.