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Contribuiți la feedbackI went to the terrace bistro for dinner on a Tuesday evening with my girlfriend. Although not recommended by anyone, we decided to give it a try since we live nearby. The food was tasty and well priced, the staff was friendly and attentive, and the surroundings were beautiful on a sunny autumn evening. We definitely plan on returning.
The food at this restaurant was decent, but we had to wait for an hour for it to be served. No one informed us about the delay until we asked after 50 minutes, and we were told there was an issue in the kitchen. I would have expected to be notified about this problem much sooner, after only 20-30 minutes of waiting, without having to ask. I also would have expected some form of compensation. While problems in the kitchen can happen, it's important to keep the customer informed. Additionally, there was an issue with the mashed potatoes, which tasted off, but no action was taken when we brought it to the attention of the staff. The staff seemed hesitant to communicate with the kitchen. I typically do not leave negative reviews, but this experience was highly unusual and could be improved by better communication with customers about delays and offering some form of compensation.
I loved all three courses and my friend also enjoyed their three different courses. The warm Christmas pudding was superb.
Clean and good locker room classes on so check timetable jacuzzi and sauna too friendly staff stayed in hotel and pool opens early enough to go before breakfast
The food was very good the younger waitstaff need a little training...or perhaps they were in training need to listen to the customer and be accurate in their understanding of what is being ordered. we were a party of 2 couples and when we asked to split the bill, they had very difficult time in understanding the amount of what each couple asked to charge they need training in how to split the bill aside to splitting the bill they could not provide each of us with a receipt they need training in how to produce a receipt they did apologize for the challenge but should get trained because we cannot be the only people that ask to split the bill. overall we enjoyed the stay at BVH the concierges Jade, Laura and Damien were beyond helpful! on the morning of our departure, we had a taxi reserved for 8am and when we went for breakfast, we were told that on weekends breakfast starts at 8am...so we were a little disappointed in that the morning concierge was very helpful in getting us some coffee to have in our room...but then it turned out that at 7:30 they were serving and nobody told us...oh well nothing can be perfect we loved Ireland and will return!
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