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Contribuiți la feedbackService: Dine in Meal type: Dinner Price per person: €40–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chocolate Brownie with Vanilla Ice Cream
Myself and my sisters booked afternoon tea for 3 of us and our mam for Mother’s Day. We phoned a couple of times in advance to change the booking from 3 to 4 people, and again to change from afternoon tea for 4, to afternoon tea for 2 and two of us were going to order from the standard menu. One of these phone calls was on the morning of the booking. When we arrived we were handed two standard menus and two afternoon tea menus as expected. We ordered our food and drinks with no issues. 10mins after our drinks had arrived, the manager came over and told us that they had made a mistake and that they had given us the wrong menus as they were only serving from a specific “Mother’s Day” lunch menu. This lunch menu was almost identical to their 2 course menu we ordered from, except it was missing a couple of items and it was €29 instead of €23. She also stated that whoever took our original booking shouldn’t have offered us afternoon tea as they weren’t supposed to be doing it that day but had made an exception because it was booked in advance.We asked if it was possible for myself my sister to order from the previous menu as we didn’t want to order more than starters. We were told very abruptly that the Mother’s Day menu was the only menu on offer today, even though the full menu was still online. In none of the phone calls leading up to this (to multiple separate staff , was this mentioned to us. When we explained this to the manager and said we weren’t happy with paying more for a menu that was essentially the same as the one we ordered from, she very rudely said “right!” and walked away from us. The waiter then returned and asked what we would like to order from the new menu, as if we hadn’t just had that conversation with the manager. To be fair the the waiter and the rest of the staff, they were all lovely and we felt terrible for him having to keep coming back on the managers behalf to relay the information as she wouldn’t come back to our table.The waiter then eventually told us we could order the items on the Mother’s Day lunch menu at the singular item prices so we changed our orders and waited for the food to come out. Then the afternoon tea arrived out and there was only 1 tiny 3 tiered plate between my mam and my sister. For €37pp (with no drink/tea or coffee included! we had expected atleast one of these tiered plates for each of them. Not only that, but the hot food on it was cold and there were things missing from it that were promised on the menu when we booked. We were so disappointed with it that we ended up having to send it back as the small amount of food we received for almost €80 was not nearly enough for 2 people.After again returning with messages from the manager saying that we couldn’t cancel on afternoon tea with less than 24hrs notice, we told the waiter that we were not cancelling but sending it back as it was not what was offered when we ordered it. We told the waiter that my mam sister would just order off the standard lunch menu instead. He took the afternoon tea plate away and just never came back with another menu for my mam sister. So two of us ate our starter portions while they sat there with nothing in-front of them.The whole time the manager just kept walking past the table and blatantly ignoring us. There wasn’t a single apology given to us for the disappointing mix ups.We then decided to leave and just pay for what we had. The afternoon tea was still on the bill and I explained to the girl that we had sent that back and weren’t paying for it. That was no issue thankfully, the girl was very pleasant, we paid the bill and left. The whole experience completely ruined our Mother’s Day. See attached the photo of afternoon that was suppose to cost €74 ..’’brioche chicken roll’’ each was a tiny white bread sandwich cut in two. Service: Dine in Meal type: Brunch Food: 1 Service: 1 Atmosphere: 1
Had a lovely meal here for my husbands birthday. We didn't tell the staff but they came down at the end with a dessert and candle as his date of birth was requested for booking online. Really lovely touch. Staff were very attentive thank you especially to Eve and Emily. Food was delicious and served very timely. Will definitely return! Dietary restrictions: Gluten free brownie was great! Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5
Worse service ever no consideration for dietary requirements asked for bruschetta without cheese came with cheese .no options offered no apologies .over priced awful food . Food: 1 Service: 1 Atmosphere: 1
Service: Dine in Meal type: Dinner Price per person: €70–80 Food: 4 Service: 4 Atmosphere: 5