The Greene Turtle Sports Grille Dover

I'm not sure who's at fault here, but we made a reservation weeks in advance through the OpenTable app while searching for restaurants in the Dover area. We found the Greene Turtle that fit our time and party size, and we went ahead and booked it. We received the usual electronic confirmation. However, on the day of our reservation, we called to confirm, only to be told that they don't use OpenTable and that our reservation would not be honored. I'm puzzled about how this miscommunication occurred. If they don't use OpenTable, then why were we able to book through their platform? It’s unclear whether the issue lies with OpenTable or the restaurant, but this definitely needs to be addressed to prevent others from being misled into thinking they have a reservation.

I made this reservation in February through Open Table and even received a reminder email from them. However, when we arrived at The Greene Turtle, they informed us that they hadn’t used Open Table for months as their reservation service. As a result, our group had to scramble that evening to find alternative dinner arrangements because The Greene Turtle could not accommodate us. It was extremely frustrating, to say the least.

The food at the Greene Turtle is always fantastic. Our server was very sweet and attentive.

The food was prepared precisely as requested, and the service was outstanding. I would highly recommend this place.

We were seated way too close to a group who was clearly more than one family. Adults were not paying any attention to the children, who were loud and obnoxious. No one in the party was wearing a mask which is a violation of DE public health rules. Children were not staying seated, they were loud and rude. On several occasions the children were in our table area, without a mask, and not respecting the 6ft of social distancing that is also a current DE public health rule. If a party like that is not going to follow any mandates set forth they should be seated outside away from any other diners. Children should not be out of their seats, talking loudly and invading the space of others, blatantly disrespecting social distancing. Food was ok. Crab dip was actually pretty good. Our server was friendly. The 2nd server who brought our food also was not wearing a mask properly over her face, mouth and nose, her mask was under her chin, another blatant disregard for public health rules. While everything was simply just ok, I would not go back during this health crisis, and I will never take my older parents there again. TLDR Food ok. Crab dip Good. Nice Server. But the disrespect from other workers, disrespect from other patrons, and the disregarding of public health mandates will prevent me from returning for the forseeable future.