Pumpkin, Platform 3 Doncaster Station

Train station at Sheffield, pain aux choc stale and worse cappuccino I have tasted. Coffee burnt and tasted like dish water. If only I looked round the corner first I would have had a Costa coffee. If this was in Italy you'd be out of business within days.

We were served by Albert who was the only member of staff on duty. There was a big queue with some impatient customers. Albert coped really brilliantly. He and was extremely polite served us with a smile and looked after everyone quickly and efficiently no forgetting to say thank you. One person in such a busy cafe was nowhere near adequate but Albert did an amazing job and his customer service was second to none. Thanks and well done Albert

Bought a toasted sandwich from here (17 dec 11.40 am) and a hot chocolate. Hot chocolate was luke warm, man serving was miserable and barely looked at the customers and when removing my toastie and putting it In a bag he hadn’t even washed his hands since handling money and god knows what else. I suggest basic food hygiene needs teaching to this particular individual!! Won’t be bothering going in again I’ll stick to Costa!

I honestly have no clue what the recruitment process is here as I’ve been on multiple occasions and never have received good service. Also don’t bother asking for a flavoured coffee as they charge you extra but don’t bother putting the syrup in

Arrived to order two medium coffees one from the special menu with no customisation to either. The lone staff member was very confused by this and we had to confirm the items 3 or 4 times. Then they were struggling to find on the till. He warned it would take 2-3 mins but it became apparent immediately he wouldn't manage that deadline. 8 mins later he was opening the instruction file to make the second drink and we had no choice to abandon it despite already having paid. When we said we had to leave, he had the gall to shout at us stating he warned it would be 2-3 mins, and for someone who works inside a busy trainstation they should know to give an accurate approximation as we could have lost a lot more money if we had waiting another 8 minutes for the second drink to be made. Barely made the train and on walking past the Costa we could see that 5 of the 6 customers who'd been waiting there had been served in the same time. Please train staff properly or do not leave newbies unsupervised.