Dunkin' - Des Plaines

Was given a stale double chocolate donut. The dark bread was White dry and the icing crumbled. Threw it away after a bite and confirming the staleness.Only star for temp parking to wait for an arrival flight.

After ordering they don’t make your sandwich until you stand in line and ask them “where’s my food?”

I had one of the worst experiences at this restaurant. After already having a tough week, the woman at the register, who was part of the night crew, rushed us unnecessarily. She claimed that there was a guy waiting behind us, but he didn't seem to be in any rush at all! Her behavior was completely uncalled for and it pushed my fiancée to her breaking point due to her rudeness. It got so bad that even the other employees noticed her inappropriate behavior and felt the need to comment on it. It was incredibly disappointing.

They now charge for empty cups. Even if you request a cup of water, you'll still be billed. Terrible service.

I went through the drive-thru and needed a caffeine boost, so I tried the Iced Turtle Signature Latte for the first time. It was delicious! I definitely plan on getting it again.