Wheelers - Derry

How on earth is a business like this still operating in 2023? So many things wrong with this. Ordered a takeaway for my two kids and waited 1hr 15mins when told on the phone 30mins. When I called back to get a expected time, told the “driver will be with you soon”. When the food arrived, overcharged by £4 (guessing that’s a delivery charge) for a late delivery! My sons ‘kids curry’ was some sliced chicken, powdered gravy granules mixed with curry powder! Dark brown, far too spicy and disgusting! Absolutely no nutrition and a cheek to be called a curry! We call him the human dustbin as he eats everything! NOT this junk…it went in the bucket where it belonged. My other child’s nuggets (3 small bits of chicken) were seriously overcooked, dry and the chicken inside was tough. He ate a few, cold chips and that went in the bucket to keep the curry company. No reply on a phone call, probably just as well. No email Address to contact the business. They probably don’t want to know.

Went in to order food. One of the staff asked another colleague to take an order (heard the staff member call her Megan) to which she rolled her eyes at and proceeded to go to the till eventually to take the other customers order. Megan’s attitude towards the other staff member and customer was appalling and rude including slamming change down on the counter. This is not the first time we have experienced this with that particular staff member. You could sense every customer in there felt uncomfortable with this situation. Overheard other customers talking about how bad her attitude was when they where leaving. Leaves a sour taste as some other staff members are lovely and attentive.

First thing about this place. Very busy. The menu had a wide choice of food. The staff were unfriendly and rude. They would need to learn how to be nicer to the public as the public pays their wages.

Ordered food, waiter had made a mistake on table numbers and wanted us to settle the bill before we received the food so somebody else could get the table instead of just swapping them, Waiter eye rolled when told I wanted to wait for food first. other customers were served before our table, When we finally received our food the same waiter slamed the food tray infront of us and said make sure its all ok in mockery of me. My meal after complaining was a smaller size burger than the other, the chips I received were burnt and had a cold and reheated taste. When clearing the table I mentioned the chips were burnt and he stated to me that I was a f ing wierdo Do not waste your money or time

There is a clear sign outside to say breakfast served from 7.30am sat there this morning until 7.50 and still shutters were down and a delivery going in.. another car sitting waiting at same time as us also… if you can’t honour your time of opening, maybe change it