Mcdonald's Restaurants - Derry

Went here 2 nights in a row and the person that was taken my order was very ignorant and didn’t even have the manners to apologise when we got to the window , disgusting customer service , we come there for yous to get paid that this is the service we get , horrible

I 've no idea who runs this place but whomever it is, needs sacked! I 've been to McDonald 's from as far as Asia to the US and you always understand, with its brand, what to expect but this place is nowhere near the same quality and service as others. They are either tidying up margins, blatantly ripping people off or the delivery drivers are doing some scamming. Trust me on this; never order through JustEat. You 're just going to be chasing refunds for missing items in orders. This is by no means an exaggeration but every time and I mean EVERY time , when I order something for my kids, there is always something missing that 's been paid in advance. They must employ complete illiterates or just don 't give two damns about ripping off a paying customer. Trading standards needs to look into this place on the Strand Rd but I can assure that we will never part money with them again. Do yourself a favour and order local. This place is an absolute mismanaged pit and hopefully the people in town will wake up to it sooner rather than later.

IV had one too many bad experiences with this place. Orders are never right for delivery. I waited (patiently) for almost 40 minutes, then only half of my order arrived in a huge bag (barely any food in it) with burgers dressed the opposite way from how I had asked.... Delivered by Uber eats who were just as useless...all I get is a £4.50 refund on a meal that cost over £8....all I got of it was the juice and a burger I can't eat!

This place really needs to look into how things are run there staff never get an order right and/or 90% of the time leave items out when ordered for delivery!

Fancied a quick burger and fries on way to donegal. Just as you would expect their big mac to be. Fast service.