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Contribuiți la feedbackNegative review defensive responses The true sign of a poorly managed establishment when they can not accept and learn from honest negative reviews They can only react and defend poor practices and try to insult the review writer however all this does is highlight their unprofessional management processes Peakcock do better Start by getting rid of toxic managers
We called in on the first day of our holiday. It was really busy but we managed to find a table outside. The young lad who greeted us in the pub was really friendly and gave us menus. I went to the bar to order and waited 5/10 mins as it was busy. Was served by a less than friendly older gentleman I asked if I could order food for outside. He replied, What do you want? I ordered the first item, and he replied, and ! This went on and on throughout the order. Once I had paid, he then told me food would be at least 40 mins. I queried this as I felt I should have been told before I paid! He didn 't care. The food actually arrived within 20 25 minutes, which was fine. The food was ok. I would return for the food but a little put off by the manner of the guy that served us. Just for clarity, the guy that served me was a short gent, around 50/55 years old.
Central location is good. We sat outside with our dogs and enjoyed chatting with the young woman who brought out our food; she was really lovely and friendly. The food was a bit mediocre. Before we left, I went inside to use the loo, only to be confronted by a stony faced older woman who asked why I was there! I get that non-customers may try to use their facilities, but there are gentler ways of asking people what they're looking for, especially when there were only a few occupied tables in the pub and just ours outside! A bit of tact and customer service would garner a better review. It's really unpleasant to be treated like a chancer when you've just spent £50 there.
Only went for one drink but the barman was really nice and it's located in a nice area next to other shops.
Food and drink all fine. Perhaps a little pricey but no complaints. However the person behind the bar..landlord perhaps..seemed completely indifferent to our presence leaving me feeling pretty unwelcome. That's fine and completely up to him. We spent around £100 on in hour..we won't return and won't recommend it to those we know. We visit quite often. A smile costs nothing..where as being indifferent to new customers has cost you upwards of £500 a year just from this one unwelcomed customer.
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