Los Rancheros - DeKalb

Terrible service!!!! I understand Cinco De Mayo is a very busy evening for Mexican restaurants, but to be seated and never acknowledged is just unacceptable especially when the waiter clearly looked at me about 5 times as I tried to waive to grab his attention. Definitely not a way to run your business especially with many other competitors (Los Rancheros Taxco, Andale, Flamingo, etc. within only a few miles away. We were only given menus from the hostess that seated us, but no chips/salsa and no drinks were offered while we sat there for 30 minutes!!! Thanks for NADA!!!!

Stay Away as Owner of this location does not care it’s Failing. He is too worried about his new place with drive through window and all.. Today was the last straw as 3 times and food was wrong and old and they don’t care. The quality of food and service is just getting worse..

I took my family here yesterday and let me tell you the overall experience was fantastic! The restaurant is beautifully decorated in authentic decor. Our waiter, D, was awesome! Probably the best service Ive ever had at a restaurant here in town. He took mental note of our order, everything was correct. He was attentive just enough and super friendly. I believe he was also running most of the floor. It wasn't nearly as busy as it should be because their food was all delicious! I hope that people see this and go in there to support them and keep them alive, as their location is not the best. I never leave reviews but they definitely deserve it and the communities support. Highly recommend! Kid-friendliness: Our waiter was great with my active five year old.

Every time we eat here is a great experience. The food is always really good, their chips and salsa are fresh and delicious. Besides that, the place is quiet and spacious. All of that with a great customer service. The prices are similar to other restaurants on this level. Parking: They have their own parking area and there is a lot of room always.

I've lived most of my adult life in Houston so my standards are a little extreme. Los Panchos is servicable. Pedestrian, low effort margaritas. Mid-west friendly salsa. No carne asada on the menu. Just rib eyes. Um, skirt steak? And the place didn't smell like gilled fajitas. It isn't Tex-Mex. It isn't Mexican food. I've spent a lot of time in Mexico. But it is tasty and I loved our waitress and the environment. So....... tasty, satisfying meal and I will TOTALLY go back there again.