Chipotle Mexican Grill - Decatur

I checked out this restaurant despite reading the mixed reviews, and they accurately reflect what I encountered during my visit. The staff were neither great nor terrible. I would have given it at least three stars, but the state of the floor, which was covered in napkins, ice, straws, and plastic cutlery, led me to give it a two-star rating instead. I've been here before, and I can confidently say that the place has declined in terms of customer satisfaction. For anyone considering this restaurant, proceed at your own risk.

During my visit, the restaurant was in between shifts, which meant the food appeared to have been sitting out for a while. However, the server went out of her way to get fresh dishes, and more staff members began arriving to assist. She even offered a complimentary drink to the woman behind me for the wait. Her kindness and exceptional hospitality truly stood out. I would return just to see her again. She reminded me that no one is perfect, and it's okay to make mistakes.

When I asked for vegetables on my tacos, she bluntly responded, “No, we don’t have any,” refusing to let me wait for the next batch and unwilling to walk just a few steps to the to-go station to grab some veggies. I was left with no option but to accept there would be no veggies. Next, I requested pico de gallo, and again, she said they didn’t have any. I didn’t mind waiting for a fresh batch, but she told me it would take another 20 minutes to make more, even though the to-go station just a few steps away was fully stocked with all the ingredients. It seems like the employees are trained to say no rather than putting in a little extra effort to satisfy customers. What's particularly frustrating is that I was using a voucher for a free meal because of the terrible service I received on my last visit, only to have a similar experience again. It’s clear that they don’t really care.

Ordered through DD. They skimped on ALL ingredients! The bowl had about 10 black beans, a teaspoon of guacamole that I paid extra for, no sour cream, about 5 pieces of chicken, very little sofritas. I will NEVER order from this location again. This is such a disappointment compared to how Chipotle used to be and compared to other locations. I will be contacting DD and maybe this location needs to be removed from their list of options.

I?ve lived in Decatur 10 years but this was my first time visiting this Chipotle because there are so many delicious local restaurants nearby. This will also be my last time visiting. We visited at 5pm on a Wednesday and waited in line 20 minutes. It didn?t move for the first 10. Then when we got to the front there were no black beans, no grilled vegetables, no guacamole and just the last dribbles of chicken. It was the saddest, most disappointing Chipotle bowl I?ve ever had that I still had to pay full price for even though they didn?t half the things I wanted to put on it. Never again.