Jimmy John's - Dearborn

Food is fine enough, but pay attention to the orders instead of messing around behind the counter like children. I said no mayo on one of the sandwiches and this was heard by the cashier, but somehow that information didn't get into the skull of the guy making the sandwiches. Less joking around and more paying attention would've been the difference between a happy and an annoyed customer

I came here the other day for the first time in quite a long time and the menu changed among other things. I was the only customer in the building, I received no greeting from the cashier despite greeting them myself. Then throughout the entire time I 'm getting attitude from the cashier and when I asked him questions pertaining to the menu he decided to say I don 't know what to tell you our menu is complicated instead of something actually helpful. I was literally going to walk out but the other employees spoke over him and tried to assist from the sandwich making station. I even reported the issue I encountered to corporate with no feedback from the owners, tells me they condone bad customer service I guess. Not at all likely to come back, not to this location at least.

If you want to speak to someone with a bad attitude and an uncaring manager then look no further. This place has horrible customer service and when you leave feedback don't bother since they won't reach out until you do.

My friend had a terrible customer service experience and clearly the manager doesn't care since he seems to be defending his emoloyee

Great service! I absolutely adore their sandwiches. They bring life into my bones and make me feel alive again. They're like a breath of fresh air to the stomach and like holy water for the soul. The bread is akin to the bread eaten on the last supper and the turkey reminds me of the Macy's thanksgiving parade. Such blissful memories I have as a child enjoying that parade with a sandwich in one hand and a bottle of rosé in there other. Childhood memories became real once I stepped through the doors of the of this establishment on Michigan Ave and I was greeted enthusiastically by a young whippersnapper with glasses and a slight resemblance to Harry Potter. I had never felt more at home. It was as if I had just entered my grandmothers house on the evening of thanksgiving where I smelled the scent of a roasting turkey and a house fire. The young whippersnapper then read my mind and without saying a word whipped up my sandwich in a matter of seconds. It was the most heavenly thing I had ever tasted and my eyes were opened to the beauty of bread, mayonnaise, turkey, and 12 slices of cheese. I've been converted, I'm never going back to potbelly sandwiches. That place is dead to me. LET JIMMY JOHNS LIVE FOREVER!!!!!!