Earl Of Sandwich - Deadwood

However, another 15 minutes passed without any updates. I decided to approach the counter myself. There were five employees in the kitchen, but none acknowledged my presence. After a while, one of the teens finally asked if I was waiting for food. When I confirmed that we had been waiting for over 45 minutes, he shrugged and said it wasn’t his fault that someone else took our order. I pointed out that it was indeed his fault, as he had handed it to the wrong person without verifying the order. Frustrated, he took off his gloves and walked away, leaving me with the remaining staff who continued to ignore me. Finally, a lady came to the counter and handed me a bag before walking away, with no explanation. There was no manager in sight to address the situation. I am appalled at the treatment we received and the overall lack of customer service. Owners, it's essential that you train your employees on how to provide proper customer care! This was the worst service I have ever encountered.

Food was amazing! Wish we had one out by us. Very unique sandwiches and the classics were perfect!

We ordered a large combo and initially asked for wedges, but they only offered us fries. We also chose two tomato soups as sides. I emphasized that we wanted a large combo with two soups, but the staff member instead charged us for two sandwiches and two sides we hadn’t ordered. We didn’t even receive a large drink! After checking in with the reception, we recognized the mistake and asked if it could be corrected, only to find out there was no manager present to help. We voiced our concerns, but left with our small drinks feeling frustrated. To make matters worse, an employee followed us to our car, which added to the unpleasantness—especially given the cold weather. They seemed more focused on explaining the mistakes made rather than helping us resolve the issue, even though we were already aware of the errors. The food itself was great, but the overall experience was incredibly disappointing.

Everything is great here except don?t be in a hurry, one with you order and one assembly Her sandwich could be 20 min.

Great sandwich spot! Conveniently located in Cadillac Jacks. Try great flavors and many options. Bread is amazing. Holiday Turkey is definitely the way to sandwich in my opinion. So many great decisions. Great sandwiches! Enjoy :