O'charley's Restaurant Bar - Dayton

We were promptly seated with five others on Easter Sunday. Our waitress was fantastic. It had been a while since my last visit to O'Charlie's, and I was a bit disappointed to find that some of my favorite dishes were no longer on the menu.

My family of 5 went to this restaurant and didn't get bad service... we just didn't get ANY service. Had about 3 servers walk past us and look at us, but couldn't be bothered to stop by to serve us anything (not even drinks). To make things worse, a group of 4 came in after us and got served immediately. Then it got even better, about a group of 6 came in 20 minutes later and got served right away. Horrible service on an already bad day. We were there 30 minutes just watching great service being given to the tables around us. Would have been nice to have been provided service at all. Oh well, better luck next time at a better restaurant.

We were here for over 2 hours. Everyone seemed to work in slow motion. We ordered food and drinks at the same time since we were seated for 30 minutes before our server came by. Then another 20-25 minutes before drinks. When the food came everyone’s came out except one. They had to wait 15 minutes longer for their food because “another server took it”. Food came out cold. We asked for pie when we got refills, we got refills and waited even longer for our server to come see what pies we wanted. When one of us asked if a certain item was included our server got an attitude and said “uh. No.” This will definitely be on our list of places not to come back to.

We recently visited O'Charleys celebrating their 50 year anniversary. In the past kids have always eaten free with parents meals but since Covid this has been a promotion that they have not repeated until recently, this was our first time eating in the restaurant instead of ordering carry out I was surprised that on a Saturday at 1 PM there was not a lot of people in the restaurant, I went ahead and ordered the ribs and chicken tender meal. I was a little surprise when the meal came out and the chicken tenders look like small chicken fingers. The baby back ribs were OK. Falling off the bone but unfortunately not in a good way. I did enjoy the baked potato and mac cheese. For $20 I guess it's not bad however, I think there's other options around town that maybe better for the money spent. I also don't know if you can get more dinner rolls after you finish your basket. The rolls were lukewarm and on the dry side. We never got offered another basket of rolls while eating dinner. The overall restaurant is very clean which is a plus. However, they must be short staffed because we watched a table sit full of plates after the meal that went unclean until after we finished our meal. It's also too bad they no longer have prime rib.

O’charley’s has been a family favorite for as long as I can remember. I’m not sure if all stores are as bad as this one on Miller Ln in Dayton Ohio but I can imagine if they are I feel like the end is near for the franchise. The service was awkward, some random people were friendly but overall not well received. A gentleman brought out our food and asked if we needed anything else so we asked for refills on our water and instead of refilling the water the guy said he would find our waitress. She didn’t come back until we were ready to leave. The rolls were not warmed, they tasted like they were taken out of a bag and put in our basket. We were given black paper plates instead of the usual glass plate. The loaded potato soup was watered down and not real warm. The steak was gray in color and looked/tasted boiled. The chicken tenders were not the famous chicken tenders. I’m guessing they ran out of them and resorted to store bought frozen tenders. We will never be back unless drastic changes are made. Such a disappointment to a once amazing place.