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Contribuiți la feedbackWe received the wrong order; I had requested two combos, but we were only given one. Interestingly, they included two straws in the bag. When we pointed out the mistake at the window and paid for an extra combo, my fiancé asked about the drink, but they just closed the window without answering. It was a rather strange experience.
I visited the café for an iced coffee and saw a woman preparing salads. Unfortunately, she was coughing frequently and failed to cover her mouth, with her mask down around her chin. It was rather off-putting, and I genuinely feel sorry for anyone who orders one of those salads. I won't be coming back.
The food at this restaurant is consistently warm and fresh, which is definitely a huge plus. However, the woman working at the drive-thru has quite a unique personality, albeit one that's a bit annoying—it's difficult to grasp her vibe. At times, she speaks with a strange, exaggerated British accent, while other times, she uses a high-pitched tone that's odd and not particularly pleasant. Despite this quirky interaction, the food and service are still good. Dealing with her can feel a bit like having Bobcat Goldthwait take your order. I often think about asking for an extra plastic fork to keep in my car, just in case I need to “stab” my eardrum when she starts with that accent again! But I always forget, which makes me question why I've ended up with so many extra forks in my car. Who knows, maybe one day people will seek me out during a fork shortage—or perhaps for a quick back scratch!
The drive-thru service is extremely disappointing. There's hardly any communication. When I requested ketchup, the employee merely told me it was in the bag and went back to her tasks—only for me to find out there was no ketchup at all! They just hand you your food and walk away. I used to appreciate hearing a friendly voice while placing my order and seeing a smile at the window. Unfortunately, that's no longer the case; the new staff seem to lack both smiles and greetings!
During lunchtime in Burnside, it can get quite hectic, but this Wendy's stands out for its quick service and order accuracy. The drive-thru is straightforward to navigate, even with large trucks nearby. The staff is friendly, and the dining area is remarkably clean.
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