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Contribuiți la feedbackTHE WORST gift card ordering experience I have ever had!!! Ordered and paid for a gift card online on 8/26/22 for a relative. On 9/8, received an e-mail that the gift card was being mailed. On 9/22, the gift card arrived at MY address, not the gift recipient, postmarked 9/19. Why would it take almost a month for a gift card to be mailed and then sent to the wrong person?!?!And to make matters worse, the gift card arrived in the thinnest, see-through envelope with the outline of the card visible in the back and the gift card QR code visible from the front. It 's no wonder other reviewers have had their gift cards stolen!No one at the corporate office picks up or answers voicemails. After multiple attempts, contacted one of the restaurants, who transferred me to the Marketing manager, whose only response was Sorry, that 's on me. Absolutely HORRIBLE customer service--wish I 'd read the other reviews first, but these reviews do not appear on the restaurants ' websites.
I was hoping to not have to write a review, however, despite multiple attempts to call and email Garces, I've not been able to get any response or support. I ordered a $100 gift card back on September 15th for a friend through the Garces website. I received an order confirmation and my card was charged for the purchase. I then never received a shipping confirmation and the gift card was never delivered. I've triple checked that my address and information are all correct.Because I was hoping to give the gift card to my friend around a specific date, I called and emailed Garces to understand what may have happened and when I could expect the gift card to arrive. I have left at least 5 voicemails since September and have yet to hear any response.I am incredibly disappointed in the lack of response or support from Garces to address this issue. I am out $100 and feel badly to have not been able to deliver this gift for my friend. I would love for Garces to respond and address this as soon as possible.
I’m so excited that Volver now has an a la carte menu! Their tasting menu looks wonderful but sometimes I just want some light bites and good wine. Try the Papas a la Chapa, they are to die for.
Garces Trading Company has a fantastic ambience. Great for a low key celebration or just yummy classy food I'd put it on the same level as Barbuzzo, Gran Caffe L'Aquila and/or Bud Marilyn's. Great variety on their menu and their carbonara was to DIE FOR. So so so good. The texture of the pasta was perfectly al dente, there was a runny egg in the middle that is absolutely delicious when mixed in with all the other ingredients. Price was reasonable too $16 for the carbonara, $15 for the other pork pasta dish. The interior design had a modern, rustic feel and we sat on a high top table in the back while there were still regular tables in another section of the restaurant. Bathrooms were clean, waitress was a little grumpy so I took off a star but they also offer 15% off your bill if you come for SIPS! We came right at 7 unfortunately, but there's always next time!
I'm still very much a fan of Garces Trading Company. Armed with a pretty hefty gift card, my husband and I had a fantastic dinner on a recent Saturday night. The place was packed, so reservations are clearly a must for the weekend. Our server was very knowledgeable about the wine list and made great suggestions. We shared a bunch of starters including some cheese and charcuterie, housemade mozzarella and olives. Olives are on so many menus as a small plate and don't differ much from place to place. Not at GTC: their olives were addictive. There were three types including a green sort that had a rich, almost cheesy flavor. I feel like our server said they were Castelvetranos but I can't be positive. Maybe it was just a super fresh batch, but they were incredible. For dinner, I had to go with the steak frites. I couldn't decide on the sauce so our server suggested a sampling of all three, which was music to my ears! As always, this dish was a home run. My husband had the trout, which is always delicious as well. We skipped dessert in favor of more wine and some espresso to finish. Looking forward to our next visit!