Chipotle Mexican Grill - Danville

Today we dined at Chipotle and ordered two dishes. They consisted of grilled vegetables and salad, but they were missing the toppings at the exit station. They refused to add them to our dishes and said they were only for online orders! I insisted on speaking to the manager, who informed me that their policy does not allow customers in line to choose toppings from the exit station. I should have canceled my order, walked out, and ordered online with double grilled veggies! Whatever happened to the principle that the customer is always right? This was a horrible customer service experience, and all the employees at Chipotle were unhelpful.

I absolutely adore this restaurant. It is one of my top favorite spots. The staff is incredibly friendly and efficient.

The food is good, but the homemade lemonade will knock your socks off.

Leave it to danville to ruin va, which could be a great restaurant. I have never met such rude people in my life. If I order the same thing every time and suddenly jumped over $4, I can ask why. when they begin to show Cobra-Hals and on my order and say “the c means Queso” they should probably be wise enough to know that it starts with a q and not a c. last trip for my office/business.

The absolute WORST customer service. The one in Danville, Virginia.