Tx Bbq And Burgers - Dallas/Ft Worth AP

It hurts my heart to write this review. I do not usually write reviews online, that is more of my wifes thing. However, as a business owner and years of management I felt I had to. I will start by saying the food at this place has always been remarkable and they have never failed me in flavor. But today I call up to order food for my company (this is their first time trying it) I am thinking I am turning them on to my little Dallas secret. The lady that has been there for years answers the phone at 11:15am and ask me to hold, no problem , she sits the phone down and I hear her taking a customers order thats in front of there at the store. I then hear her cash him out and her walk away. I wait there for another 15 minutes listening to the music in store and the kitchen. I finally after 20 minutes total hang up. I try calling back but because she left the phone off the hook, three tries go straight to VM. So, I decide just to go there and get the food, even though now I will have to leave the store and wait.... So, I get there and let them know that they can hang up their phone now, jokingly. They (the owner I believe and the lady that has always worked the front) act like they dont know what I am talking about until I repeat what the last customers ordered, which I had heard from siting on hold. I tell them its no big deal I just need to order 10 cheeseburgers and 10 fries, she asked if I wanted the drinks and I stated no thank you. So, she charged me for the combo, because it probably saved me a dollar or something each, ok cool its still $109 worth of food. Then I took my seat to wait. As, I sat there they were not their normal friendly selves, they didnt say another word to me in fact. They didn 't even offer me a drink while I waited. Nope, just finally after 20 minutes handed me my bags and said here you go sir . I thank them and drive back to work and pass the food out. I sit down to eat open my box and this is what I see. Maybe a half order of fries, burnt up and dry. I mean I know they are not old being that I was there 30 minutes after they opened. Anyway, the burgers were ok, not the best I have had from there but still good. Again, I really like this place and hate to post negative reviews but I at least wanted the company to know. Myabe it was just a bad morning.... I will go back again and give them another chance someday soon.

Great bacon cheeseburger and good brisket! The pecan pie was good as well! Plenty of parking, cool decor on wals.

Very good food service was fast great atmosphere I will be back

The most delicious hamburger I've ever eaten here in Texas I recommend it.

Been here a couple times. Both times I got the loaded briskett fries. Fries are fresh and the ensemble was tasty. I really like the grilled veggies on top.The first time I wasn 't expecting so much bbq sauce as I like to taste the meat w/o sauce and dressings.Even though I asked for easy sauce the 2nd time, the cashier apparently either forgot to tell them or they forgot to go easy. I was so hungry, I was ok with it i guess. ? I 'd definitely give some other items a shot the next time I visit.Speaking of the cashier, she 's an older lady who just seems indifferent meaning she 's not welcoming, but might laugh/smile if provoked. She stands at/around the cash register and I 've not seen her go out and restock, clean tables, sweep, etc. during down time. I remember on my first visit asking if the brisket was beef. She answered smartly Well all brisket is beef. with a smirk. Although not hugely common, some brisket can be from other meats. I would say at this point if they could change anyhing, I would suggest replacing her with an outgoing personality type or train her to greet the customers better. She 's the 1st face of the restaurant, with her being mostly customer facing and not the owner(s), customer service is a big deal and they have such a good thing going.The two main guys that are there are usually busting their butts getting the food out to customers.The owner did thank me for coming. According to garlandjournal, Facebook, and LinkedIn, this business black-owned.If you 're in the area, give them a shot!!!