Wingstop - Cuyahoga Falls

Placed an online order. When I got it home, my whole order wasn't in my bag. Tried to call. But sat on hold for over 30 minutes to have no one answer. Worst customer experience.

A friend and I came in yesterday 01/10/23 around 6pm. A man named James began to take my order, he immediately had horrible customer service and a nasty tone of voice. Afterwards, my friend began to order and he was upset because he had already pushed my order through due to his assumption I was ordering alone even though I came in with and was standing with my friend. The order was very simple, James had an extremely hard time comprehending the order even after repeating it several times. He then accused my friend and I of drinking saying he could “smell it on our breath” when I corrected him after he accused us of repeatedly changing the same order we had repeated SEVERAL times. I’m a 23 year old woman who chooses a sober lifestyle, I was also the driver. My friend, over aged 21, had been drinking which was none of James’ concern. Needless to say, we left the restaurant and took pictures of James for corporate while comparing his body build to Mike Wazowski from Monsters Inc. James, you should never work in customer service again, you’d think a middle aged man working at wingstop would be more humble.

You could definitely tell it was their busiest part of the day. This was my first time visiting the establishment after seeing an ad on Google about their 20-pc deal. I do wish there was a better way to mark what sauces are what when you get multiple. Overall it was a good experience, the atmosphere could be improved upon. Not bad, I would come by and try it again. I was most impressed at the heat levels of the sauces but overall enjoyed going back to the sweet-citrus Hawaiian.

This place is absolutely terrible. No comprehension of time will tell you ready in 25 minutes and then tell you it's going to be another 25 minutes when you get there. Also, the number of people playing on their phones instead of working is off the wall. Do yourself a favor go else where.

I'll be out of business soon. do they ever cleanse their friggin'? such mülle food is all soou salty and dry. jesus, they must not taste their own food. guess if u make $13 an hour u just don't worry