Pollo Tropical 10005 - Recenzii

Dining here was acceptable, but I faced several issues with mobile orders, including missing items and sauces. Although the app offers the option for them to de...

A few months ago, I reached out to Pollo Tropical's headquarters regarding the poor service at this specific location. They assured me that I would receive a re...

Additionally, the last time I dealt with missing food, I called the restaurant for help, but they seemed unprepared and unresponsive. This type of service is wh...

Usually the food is great and most of the time so the service is until tonight. Madness. I know they were busy, but the customer service should still be on the...

Ordered online for pickup. The app told me my order was ready. I went in, asked for my order and was told it would be ready soon. I waited 20 minutes while othe...

The food is delicious, but there's usually a long wait. If you can't spare at least an hour, it's best to call ahead for pickup.

It's shameful to charge what they do and deliver such low quality. Each day, they serve you less food. I ordered a soup today, and when I got home, it was just...